Returns

JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.

Final Clearance items are not eligible for returns.

Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. For customer convenience all orders are shipped with a prepaid FedEx shipping label.

Mail your package to:
JANSPORT South Africa
21/25 Melbourne Road
Durban
4001

Once your return is received and processed, your purchase will be lcreditedto your initial form of payment for the product price plus any applicable taxes. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card.)

What If I Don’t Have My Order Number?

If you don’t have your order number, please contact Customer Service so we can help you to get the order number. Please contact them via email at jansportsa@shirnat.com or call them at 031-3012464.

When Will I Get Credit for My Return?

We'll do everything we can to take care of your return quickly. Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement. Returns with complete documentation receive priority.

Please note that JanSport is not responsible for returns lost in transit to us.

Guaranteed for Life

Quality. Durability. Reliability.
That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.